After you upgraded to the new version of PlusSpec or to the latest SketchUp version, you noticed that certain tools were not working, were blank, or were frozen.
Please ensure you have tried the following steps.
1. Reset & Sync
2. How to reset and check extensions
5. Ruby Console Error - attach a copy of the model file and send it to support@plusspec.com
6. Check and delete Private Preferences.
7. Check if you have antivirus software; add PlusSpec to the exceptions.
If you've worked through all the steps above, please post any errors, issues, or concerns in our PlusSpec forum for a quicker response. Our technical team will contact you.
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