If you are experiencing an error with the tools and features, please follow the instructions below:
I. Check if a message comes up in the Ruby Console when you try to open the tool. If it does, please copy the code and send it to support@plusspec.com
To do this, go to Extensions > Developer > Ruby Console & open the tool
II. Another possibility is that the dialog is opening but appearing somewhere off the screen for some reason. If you follow the below steps & it should fix the issue.
- Close all running Sketchup windows.
- In a File Explorer, enter %LocalAppData% in the address bar at the top (see image below for more details).
- Follow the path below & delete the file highlighted in bold.
SketchUp → SketchUp 2024 → SketchUp → PrivatePreferences.json - Start Sketchup & open the Tool.
- Check if you have a software anti virus, add PlusSpec to the exceptions.
You may also check our video below.
We’ve also just release a new version (v24.8) so we’d also recommend installing this version and see if it fixes the issue.
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